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Privacy Policy This website at www.cbi-smart.com (the "Site") is owned and operated by The A&DC Group ("A&DC"). References in this Privacy Policy to "you", "your" or "yours" are to be taken as references to the Site user or visitor, except where stated or where the context requires otherwise.
Overview A&DC hereby grants you access to these pages on this Site, including all products, information, documents, communications, files, text, graphics and software available on or through the Site (collectively, the "Material" or "Materials") and all services operated by A&DC and third parties (the "Services") on or through the Site, conditional upon your agreement to accept the application of local, state, national and/or international law or any regulations having the force of law to govern matters between us in relation to this Site (please refer to the Terms of Use). This statement covers the Materials and Services provided by The A&DC Group (collectively "we", "our" or "A&DC") website: www.cbi-smart.com. It describes how we collect, protect and use information we receive from visitors to this Site. A&DC is committed to protecting your privacy and to ensuring that we handle any personal data with care, respect and in accordance with legal requirements. In order to do this, we have implemented a number of technical and organisational procedures, which safeguard everyone's interests. This Site complies with the principles; - NOTICE – This Site provides a data-usage statement, to inform you how we will use personal data.
- CHOICE – This Site provides you with the option to accept or reject the terms of this Privacy Policy complete with any associated information disclosure.
- ONWARD TRANSFER – Information provided via this Site which identifies you personally will not be disclosed to another entity.
- SECURITY – The systems supporting this Site are protected against the loss, misuse, disclosure, destruction, and alteration of data.
- DATA INTEGRITY - The data processed via this Site will remain relevant to the purpose that the data was originally collected for.
- ACCESS – A&DC provides you with access to add, edit, or delete personal data logged via this Site.
- ENFORCEMENT – A&DC enforced these principles in the aim of preventing accidental or intentional data disclosure or loss.
A&DC is registered with the ICO (the Information Commissioner's Office).
Information Collection and Use When you visit our Site, we do not require you to disclose any personal information automatically. However, if you choose to ask us for certain information, order products, register with us or notify us of a problem, we will then require specific personal information from you. By participating in these transactions, we may ask you for your name, email address, postal address, postcode, daytime and/or mobile phone number, credit/debit card information (when ordering products only) as well as to create and/or maintain a user name and password. When you give us any personal data on or through our Site, you are consenting to its capture for all or some the following purposes: - To enable you to purchase our Materials and Services.
- To enable us to provide you with customer/technical support and a range of free resources.
- To enable us to obtain your views about A&DC Materials and Services.
- To enable us to complete occasional market surveys or academic research, in which you would have the option to participate in on a voluntary basis.
- To enable us to mail information to you about A&DC Materials and Services (A&DC will give you the option to opt-in to receive A&DC emails or mailings for marketing or informational purposes).
We do not collect information about our visitors from other sources, such as public records or private organisations, or use personal data for any purpose other than those listed above. We will always ask you when we need information that personally identifies you or allows us to contact you. If we wish to use your personal data for a new purpose, we offer you the means to consent by indicating in a box at the point on the Site where personal data is collected. Access to some Site areas, and certain Materials and Services, may require user registration where you will be required to provide certain additional information. In registering with us, you agree to provide and maintain within reason accurate and up-to-date information about yourself. You may, however, visit parts of our Site anonymously or download certain resources without registering. If you provide feedback on the Site, we will only use this information to develop and improve the Site.
Information Disclosure Any information you provide will be used solely for the purpose of monitoring and improving the quality of our Materials and Services, for publishing market surveys or academic research, and for providing you with any information, Materials and Services you have requested. The information you give will be used in accordance with relevant state, national and international legislation covering data protection and freedom of information. A&DC will not disclose the information you provide to any third party without your prior written consent, unless we feel such disclosure is necessary or appropriate to (a) comply with a court order or other legal process; (b) protect our rights or property; (c) limit our potential legal liability; (d) enforce other policies that are part of this Site; or (e) comply with an audit request. Your personal details will not be sold or traded to third parties. In the event of A&DC going through a merger, acquisition or partial sale of its assets, users’ personal information will, in most cases, be treated as part of the assets transferred. In our case, under these circumstances you would have the right to access and/or delete your personal information (see below).
Security The security of your personal information is of great importance to us. A&DC has industry standard security measures designed to protect against the loss, misuse and/or alteration of the information under its control. These include: - Secure computer storage facilities.
- Use of firewalls and other measures to prevent others from accessing confidential data or accessing A&DC's internal networks that store confidential data.
All of our employees who have access to and are involved in the processing of personal data are required to respect the confidentiality of our visitors' data.
Site Usage Information A cookie is a small file which is stored on your computer's hard disk when you visit a website and will typically record a user's preferences. Session cookies are used for remembering, temporarily, information about your current access to the Site. These cookies will be stored only for the duration of the browser session plus 30 minutes, and help to improve the speed of response whilst you access the Site. A cookie contains no personally identifiable information. You may refuse cookies by turning them off on your web browser at the expense of a slightly degraded service. More information about cookies, including how to block them and/or delete them, can be found at http://www.cookiecentral.com and http://www.AboutCookies.org/. If you choose not to accept our cookies, some of the features of our Site may not work as well as we intend. Like most website providers, we analyse server log files to collect statistical information about how our Site is used. This information, which includes browser type, Internet Service Provider (ISP), Internet Protocol (IP) and platform type, helps us to make improvements to the user-friendliness of the Site and resolve issues with its performance. This site has been tested in different web browsers including: Microsoft Internet Explorer 6.0 and above Mozilla Firefox Version 2.0 and above Safari 3.0.4 - Protection of Children’s Information
We do not publish or collect data that is aimed at children. - Following links to other sites from the A&DC Site
Our Site may contain links to other sites, mainly those of professional bodies that represent our industry, but also to those of other third parties including our Clients and international business partners. A&DC is not responsible for the privacy practices within any of these other sites. You should be aware of this when you leave the A&DC Site and we encourage you to read the privacy statements on other websites you visit. - Access to your personal information
You may contact A&DC if you would like to gain access to, or modify information held by us. You can write to the address shown below. We will not charge for responding to such a request, unless we incur costs in providing the information, in which case we will communicate the fee in advance of providing the information. Requests may be made in writing to: Privacy Officer Assessment & Development Consultants Ltd 3 Lammas Gate 82a Meadrow Godalming
Surrey
GU7 3HT Requests can be submitted to the above address by printing and completing a Personal Information Request Form (43KB PDF). This form will help you to give us all the necessary information to enable us to comply with your request. Alternatively, you can submit your request by email to: PrivacyOfficer@cbi-smart.com. Requests made by email must include all information from the Personal Information Request Form. The email request must be followed up with written proof of identity (see below). Please note that the period of 40 days in which A&DC must respond to the request will not commence until we have received written proof of your identity. Requests cannot be made by telephone or any other means. Proof of identity may be provided in the following forms: - A paper copy of a bank statement or utility bill (e.g. gas or electricity).
- A paper copy of your driving license, birth certificate, passport or benefits book.
Proof of identity should be signed and dated by you and sent to the address above with a stamped addressed envelope so that we can send you the information requested. Alternatively, at your request, we can email the information to you. When we have processed your request, we will send you: - Confirmation of whether A&DC is processing personal data about you.
- A brief description of the data.
- The purposes of processing the data.
- An explanation of any codes or abbreviations we use to interpret the data.
- If possible, information about the sources of the data.
We will respond to your request within forty days of receipt, or if later within forty days of receiving the fee (if required) and the information needed to verify your identity and locate the information you seek. We are committed to providing a fair and efficient process for handling and resolving complaints concerning the use of personal information. You have a right to complain and to have your complaint dealt with properly and in accordance with legal requirements. We believe that any complaint that we may receive is a valuable opportunity to improve our Materials and Services and to build customer loyalty to our brand. If at any time you wish to make a complaint in respect of the processing, use or disclosure of your personal information by us, you may do so by contacting our Privacy Officer either by sending an email to PrivacyOfficer@cbi-smart.com or at the address below. We aim to investigate and advise you of the outcome of the complaint promptly. If you are not satisfied with our response in any way, you may contact your local data protection registrar. Any claims relating to the information available on this Site will be governed by English law and the parties submit to the exclusive jurisdiction of the English Courts. - Changes to this Privacy Policy
A&DC retains the right to change and amend this Privacy Policy by placing an updated version on this page. Reviewing this page regularly ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties. Your continued use of the Site, or any Materials or Services accessible through it, after such an updated version has been posted on this page, constitutes your acceptance of the changes. Questions regarding this statement should be directed by email to PrivacyOfficer@cbi-smart.com. Alternatively, you may send questions in writing to: Privacy Officer The A&DC Group Ltd
3 Lammas Gate
82a Meadrow
Godalming
Surrey
GU7 3HT
Version 1.0
8 October 2008
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